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INDX Kidswear Show

Organised by a team with over 40 years’ experience, INDX Kidswear has been curated exclusively with independent retailers in mind, and is the only show of its kind in the UK.

INDX Kidswear showcases an unrivalled selection of over 200 fashion, accessories, footwear and special-occasion exhibitors, including both leading names and up and coming brands, to help you discover your next bestseller.

A visit to INDX Kidswear will connect you with key suppliers, buyers, brands and industry names, all under one roof.

Day One - Tuesday 16 March 2021

09:30 Changing consumer behaviour

Martin Newman
The Consumer Champion
Retail Expert / Author

How consumer behaviour has changed as a result of the pandemic and what that means for retailers and brands. The session also looks at how retailers can trade out of the pandemic.


Martin Newman

Martin has worked for over 35 years leading the multichannel operations for some of the world’s most recognisable retail brands. These include Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker.

His bestselling book 100 Practical Ways to Improve Customer Experience, is
seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019. Following his career in the consumer sector, Martin founded global ecommerce and digital consultancy Practicology, which was sold in 2018 after having scaled up to a global staff of 100 in offices across the UK, EU, Middle East and Asia.

Martin has since set up The Customer First Group and new consumer facing website Customer Service Action.

[Return to programme schedule]

show times

4 July 2021

Sunday 09:00 - 18:00

5 July 2021

Monday 09:00 - 18:00

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